Rohan Pavuluri builds SIMBA Voice Agents at Speechify. Previously, he founded and led Upsolve, the largest nonprofit in the United States serving low-income Americans through technology. He writes about real-world voice-agent deployments — customer support, outbound sales, AI receptionists — and the practical product, design, and operational lessons that actually move the needle.
Articles by Rohan Pavuluri (112)
What Decagon, Sierra, and Fin Get Right About AI Support
What Decagon, Sierra, and Fin Get Right About AI Support. A practical, vendor-neutral guide for teams building or buying voice AI agents.
What to Look for in a Voice Agent Vendor
What to Look for in a Voice Agent Vendor. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice Agent Pricing Models Compared
Voice Agent Pricing Models Compared. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Choosing a Voice Agent Platform in 2026: A Buyer's Guide
Choosing a Voice Agent Platform in 2026: A Buyer's Guide. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Telco Bill Inquiries: An AI-First Approach
Telco Bill Inquiries: An AI-First Approach. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice AI in Telecommunications
Voice AI in Telecommunications. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Network Outage Communications via Voice Agents
Network Outage Communications via Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Onboarding SaaS Customers with Voice Agents
Onboarding SaaS Customers with Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice Agents for Developer Support
Voice Agents for Developer Support. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice AI for SaaS Companies
Voice AI for SaaS Companies. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Compliance and Accessibility for Government Voice AI
Compliance and Accessibility for Government Voice AI. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Citizen Services with AI Voice Agents
Citizen Services with AI Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice AI for Government Agencies
Voice AI for Government Agencies. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Returns and Refunds via Voice Agent: A Playbook
Returns and Refunds via Voice Agent: A Playbook. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Order-Status Voice Agents: The Quickest E-commerce Win
Order-Status Voice Agents: The Quickest E-commerce Win. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice AI for Retail and E-commerce
Voice AI for Retail and E-commerce. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice Agents for Loan Servicing and Collections
Voice Agents for Loan Servicing and Collections. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Compliance Considerations for AI Voice in Banking
Compliance Considerations for AI Voice in Banking. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice AI in Financial Services: Trends and Use Cases
Voice AI in Financial Services: Trends and Use Cases. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How Healthcare Providers Use Voice Agents for Intake
How Healthcare Providers Use Voice Agents for Intake. A practical, vendor-neutral guide for teams building or buying voice AI agents.
HIPAA Compliance for AI Voice Agents in Healthcare
HIPAA Compliance for AI Voice Agents in Healthcare. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice AI in Healthcare: A 2026 Field Guide
Voice AI in Healthcare: A 2026 Field Guide. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Sending Voice Agent Transcripts to Slack
Sending Voice Agent Transcripts to Slack. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Port a Phone Number to Your Voice Agent
How to Port a Phone Number to Your Voice Agent. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Setting Up Toll-Free Verification for AI Calling
Setting Up Toll-Free Verification for AI Calling. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Sending SMS Follow-Ups from Voice Agents
Sending SMS Follow-Ups from Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Calendar Integrations: Cal.com, Google, Outlook
Calendar Integrations: Cal.com, Google, Outlook. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Connecting Voice Agents to Intercom
Connecting Voice Agents to Intercom. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Connecting Voice Agents to HubSpot CRM
Connecting Voice Agents to HubSpot CRM. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Connecting Voice Agents to Zendesk
Connecting Voice Agents to Zendesk. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Connecting Voice Agents to Salesforce CRM
Connecting Voice Agents to Salesforce CRM. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Cost Comparison: Hiring a Receptionist vs Deploying AI
Cost Comparison: Hiring a Receptionist vs Deploying AI. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Receptionists Coordinate with Calendars
How AI Receptionists Coordinate with Calendars. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Receptionists Handle Repeat Callers
How AI Receptionists Handle Repeat Callers. A practical, vendor-neutral guide for teams building or buying voice AI agents.
When to Hand Off to a Human Receptionist
When to Hand Off to a Human Receptionist. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voicemail Replacement: Why AI Receptionists Win
Voicemail Replacement: Why AI Receptionists Win. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Receptionists Should Handle Emergencies
How AI Receptionists Should Handle Emergencies. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Appointment Booking via Voice Agent: A Complete Guide
Appointment Booking via Voice Agent: A Complete Guide. A practical, vendor-neutral guide for teams building or buying voice AI agents.
After-Hours Coverage with AI Receptionists
After-Hours Coverage with AI Receptionists. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Multi-Department Call Routing with AI Voice Agents
Multi-Department Call Routing with AI Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
AI Receptionists for Hotels and Hospitality
AI Receptionists for Hotels and Hospitality. A practical, vendor-neutral guide for teams building or buying voice AI agents.
AI Receptionists for Dental Practices
AI Receptionists for Dental Practices. A practical, vendor-neutral guide for teams building or buying voice AI agents.
AI Receptionists for Healthcare Clinics
AI Receptionists for Healthcare Clinics. A practical, vendor-neutral guide for teams building or buying voice AI agents.
AI Receptionists for Law Firms
AI Receptionists for Law Firms. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Designing an AI Receptionist From First Principles
Designing an AI Receptionist From First Principles. A practical, vendor-neutral guide for teams building or buying voice AI agents.
When AI Should Book Meetings vs Hand Off to Humans
When AI Should Book Meetings vs Hand Off to Humans. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Multilingual Lead Qualification: A Practical Guide
Multilingual Lead Qualification: A Practical Guide. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Inbound Voice for Trade Shows and Events
Inbound Voice for Trade Shows and Events. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Connecting Voice Lead Qual to HubSpot
Connecting Voice Lead Qual to HubSpot. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Agents Should Handle Pricing Questions on Inbound Calls
How AI Agents Should Handle Pricing Questions on Inbound Calls. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Connecting Voice Lead Qual to Salesforce
Connecting Voice Lead Qual to Salesforce. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Lead Qualification for High-Volume Marketing Channels
Lead Qualification for High-Volume Marketing Channels. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Agents Handle "Send Me an Email Instead"
How AI Agents Handle "Send Me an Email Instead". A practical, vendor-neutral guide for teams building or buying voice AI agents.
Designing Discovery Questions for AI Lead Qualification
Designing Discovery Questions for AI Lead Qualification. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Using Voice Agents to Filter Out Tire-Kickers
Using Voice Agents to Filter Out Tire-Kickers. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Inbound Voice Agents for SaaS Demos
Inbound Voice Agents for SaaS Demos. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Routing Qualified Leads from AI Agents to Sales Reps
Routing Qualified Leads from AI Agents to Sales Reps. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Score Leads From a Voice Conversation
How to Score Leads From a Voice Conversation. A practical, vendor-neutral guide for teams building or buying voice AI agents.
BANT vs MEDDIC vs CHAMP: Which Framework for AI Agents?
BANT vs MEDDIC vs CHAMP: Which Framework for AI Agents?. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Inbound Lead Qualification with Voice Agents
Inbound Lead Qualification with Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Outbound for B2B: Pipeline, Renewals, and Win-Backs
Outbound for B2B: Pipeline, Renewals, and Win-Backs. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Outbound for B2C: Subscription, Healthcare, and Auto
Outbound for B2C: Subscription, Healthcare, and Auto. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Run an Outbound AI Pilot That Doesn't Embarrass You
How to Run an Outbound AI Pilot That Doesn't Embarrass You. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Outbound Agent Metrics That Actually Matter
Outbound Agent Metrics That Actually Matter. A practical, vendor-neutral guide for teams building or buying voice AI agents.
When AI Should Hand Off an Outbound Call to a Human
When AI Should Hand Off an Outbound Call to a Human. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Coach an AI Outbound Agent Like an SDR
How to Coach an AI Outbound Agent Like an SDR. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Outbound Voice Agents for Renewal Conversations
Outbound Voice Agents for Renewal Conversations. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Build a Compliant Outbound Voice Agent in 30 Days
How to Build a Compliant Outbound Voice Agent in 30 Days. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Caller ID and Trust: Why Numbers Get Marked as Spam
Caller ID and Trust: Why Numbers Get Marked as Spam. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voicemail Handling for Outbound AI Agents
Voicemail Handling for Outbound AI Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Personalize Outbound Voice Agents at Scale
How to Personalize Outbound Voice Agents at Scale. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Lead Re-Engagement Sequences with Voice Agents
Lead Re-Engagement Sequences with Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Voice Agents Book Meetings on Calendars
How AI Voice Agents Book Meetings on Calendars. A practical, vendor-neutral guide for teams building or buying voice AI agents.
When to Use AI for Discovery Calls (and When Not To)
When to Use AI for Discovery Calls (and When Not To). A practical, vendor-neutral guide for teams building or buying voice AI agents.
Designing Outbound Sequences That Convert
Designing Outbound Sequences That Convert. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Agents Should Handle "Not Interested"
How AI Agents Should Handle "Not Interested". A practical, vendor-neutral guide for teams building or buying voice AI agents.
A2P 10DLC Explained for Voice Agent Builders
A2P 10DLC Explained for Voice Agent Builders. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice Agents for SDR Workflows: A Field Guide
Voice Agents for SDR Workflows: A Field Guide. A practical, vendor-neutral guide for teams building or buying voice AI agents.
TCPA Compliance for AI-Powered Outbound Calls
TCPA Compliance for AI-Powered Outbound Calls. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Outbound AI Calling in 2026: A Practical Playbook
Outbound AI Calling in 2026: A Practical Playbook. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Why "Human-in-the-Loop" Beats "Fully Autonomous" for Most Teams
Why "Human-in-the-Loop" Beats "Fully Autonomous" for Most Teams. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Calculate ROI for AI Customer Support
How to Calculate ROI for AI Customer Support. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Support Agents Should Handle Account Verification
How AI Support Agents Should Handle Account Verification. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Designing AI Agents That Cancel Subscriptions Honestly
Designing AI Agents That Cancel Subscriptions Honestly. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Multilingual Support: When and How to Add a Second Language
Multilingual Support: When and How to Add a Second Language. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice Agent Onboarding: A 30-Day Plan for Support Teams
Voice Agent Onboarding: A 30-Day Plan for Support Teams. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Reducing Repeat Contacts with Better Knowledge Bases
Reducing Repeat Contacts with Better Knowledge Bases. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Tag and Categorize AI Conversations
How to Tag and Categorize AI Conversations. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Agents Coordinate with Intercom
How AI Agents Coordinate with Intercom. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Quality Assurance for AI Voice Support
Quality Assurance for AI Voice Support. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Agents Coordinate with Helpdesks Like Zendesk
How AI Agents Coordinate with Helpdesks Like Zendesk. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Self-Service vs AI-Assisted Support: A Decision Framework
Self-Service vs AI-Assisted Support: A Decision Framework. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Designing Voice Agents for After-Hours Support
Designing Voice Agents for After-Hours Support. A practical, vendor-neutral guide for teams building or buying voice AI agents.
When to Let an AI Agent Apologize (and When Not To)
When to Let an AI Agent Apologize (and When Not To). A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Agents Should Handle Angry Customers
How AI Agents Should Handle Angry Customers. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Cutting Average Handle Time with Voice Agents
Cutting Average Handle Time with Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Why First-Contact Resolution Is the North Star for AI Support
Why First-Contact Resolution Is the North Star for AI Support. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Agents Handle Multi-Step Account Issues
How AI Agents Handle Multi-Step Account Issues. A practical, vendor-neutral guide for teams building or buying voice AI agents.
The Anatomy of an AI-Resolved Support Ticket
The Anatomy of an AI-Resolved Support Ticket. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Migrate from a Legacy Contact Center to AI
How to Migrate from a Legacy Contact Center to AI. A practical, vendor-neutral guide for teams building or buying voice AI agents.
CSAT for AI Agents: Benchmarks and Frameworks
CSAT for AI Agents: Benchmarks and Frameworks. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Designing Escalation Paths Between AI and Human Agents
Designing Escalation Paths Between AI and Human Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How AI Agents Handle Refunds and Returns
How AI Agents Handle Refunds and Returns. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice vs Chat for Customer Support: Which to Deploy First
Voice vs Chat for Customer Support: Which to Deploy First. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Building a Tier-1 AI Support Agent Step by Step
Building a Tier-1 AI Support Agent Step by Step. A practical, vendor-neutral guide for teams building or buying voice AI agents.
What Is AI Deflection (and How to Measure It)
What Is AI Deflection (and How to Measure It). A practical, vendor-neutral guide for teams building or buying voice AI agents.
The Definitive Guide to AI Customer Support in 2026
The Definitive Guide to AI Customer Support in 2026. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Designing Voice Agents That Ask Better Questions
Designing Voice Agents That Ask Better Questions. A practical, vendor-neutral guide for teams building or buying voice AI agents.
First-Time Builder's Guide to Voice Agents
First-Time Builder's Guide to Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice Agent Use Cases: A Field Guide
Voice Agent Use Cases: A Field Guide. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Voice Agent Persona Design: A Framework
Voice Agent Persona Design: A Framework. A practical, vendor-neutral guide for teams building or buying voice AI agents.
The Real Cost of a Voice Agent Conversation
The Real Cost of a Voice Agent Conversation. A practical, vendor-neutral guide for teams building or buying voice AI agents.