SIMBA Agents for Support
Always-on, emotionally aware conversational AI agents that de-escalate issues, build trust, and resolve tickets faster across voice and digital channels in 70+ languages.
Trusted by leading organizations
Self-improving support agents that sound human
Launch continuously improving conversational agents
Deploy conversational agents across voice and digital that deflect frontline volume, reduce time to response, and lift CSAT scores — improving with every interaction.
Your SOPs, followed by agents
Upload your standard operating procedures and the agent follows them precisely — consistent, compliant responses every time.
Improve interactions each week
Review transcripts, update knowledge bases, and tune agent behavior. Performance improves continuously without rebuilding.
Guardrails you can trust
Define behavioral boundaries, safety rules, and escalation triggers. Full visibility into every agent decision.
Emotionally and contextually aware AI agents
Agents launched and counting
Consistent, accurate help in every channel
One brain across channels
Design your agent once and deploy it everywhere your customers are — chat, phone, email, WhatsApp, and more. The same knowledge base, personality, and workflows power every channel, ensuring a consistent experience.
Gain full visibility and control
Audit historical interactions
Search and review every conversation. Trace context, validate compliance, and identify improvement opportunities.
Iterate and improve
Update prompts, knowledge bases, and models. Run new tests. Deploy improvements without downtime.
Partner with our experts
Embed SIMBA experts to help build, test, and scale reliable AI agents for your specific use cases.
Emotionally aware voice agents for support
Expressive, natural voices
Choose from 10,000+ voices or clone your own. Control tone, cadence, and emotion for every interaction. Our voices are indistinguishable from humans.
Sub-second latency
Industry-leading response times under 1 second. Natural turn-taking and interruption handling make conversations feel real.
Multilingual support
Deploy agents in 70+ languages with automatic language detection and seamless switching mid-conversation.
Enterprise-grade security and infrastructure
Enterprise-level data protection
End-to-end encryption, SOC 2 Type II certification, zero retention modes, and regional data residency options to keep your data secure.
Granular team permissions
Role-based access controls, workspace-level isolation, and audit trails to manage your team securely at scale.
Elevated support and custom deployments
Dedicated account management, custom SLAs, priority support queues, and VPC deployment options for enterprise customers.
Get started with SIMBA Agents for Support
Create a Support Agent
Set up your first support agent in just a few minutes using our web platform. No coding required.