Voice agents for healthcare
From inquiries and scheduling to triage, follow-up, and prescription management, our voice agents automate patient and provider workflows without sacrificing care quality.
Trusted by leading organizations
Introducing SIMBA Agents for Healthcare
Transform healthcare operations without sacrificing care
Improve patient care
24/7 voice and chat resolution for appointment booking, prescription refills, and care navigation in patients' preferred language.
Reduce operational costs
Automate patient intake, scheduling, reminders, benefits verification, and billing inquiries to free staff for clinical work.
Trusted for healthcare
Enterprise-grade security with zero retention mode, VPC deployment options, and end-to-end encryption for sensitive health data.
Conversational agents for every healthcare setting
Why healthcare organizations are adopting AI voice agents
Healthcare is one of the most phone-intensive industries in the world. The average medical practice handles over 50 inbound calls per day, and most of them are routine — appointment scheduling, prescription refills, insurance verification, and billing questions. These calls consume clinical staff time that would be better spent on patient care.
AI voice agents solve this by handling the routine 70–80% of inbound call volume automatically. Unlike legacy IVR phone trees that frustrate patients with rigid menus, SIMBA voice agents understand natural language and respond conversationally. A patient can say "I need to reschedule my Thursday appointment" and the agent handles it — no button presses, no hold music, no transfers.
The economics are straightforward. A full-time front desk receptionist costs $35,000–$50,000 per year. An AI voice agent handling the same call volume costs a fraction of that, runs 24/7, and never calls in sick. For multi-location practices, the savings compound quickly.
What makes healthcare different from other voice agent use cases is the sensitivity of the data and the stakes of getting it wrong. SIMBA agents follow your clinical protocols and SOPs, with guardrails that prevent them from providing medical advice outside defined boundaries. When a call requires clinical judgment, the agent escalates to staff with full context — no information is lost in the handoff.
Common healthcare voice agent use cases
The most immediate wins for healthcare voice agents are high-volume, low-complexity calls that follow predictable patterns. These are the calls that eat up receptionist time without requiring clinical expertise.
Appointment scheduling and management is the single largest call driver for most practices. Patients call to book, reschedule, confirm, or cancel appointments. An AI voice agent integrated with your scheduling system can handle this end-to-end, including sending confirmation texts and reminder calls.
Prescription refill requests are another high-volume category, especially for primary care and specialty practices. The agent verifies the patient, checks refill eligibility, and routes the request to the pharmacy — all in under two minutes.
Insurance and benefits verification typically requires staff to navigate payer portals and interpret coverage details. Voice agents can automate the initial data collection and eligibility check, presenting staff with a pre-verified summary instead of a raw phone call.
After-hours triage is where AI voice agents have the most immediate patient impact. Rather than reaching voicemail or an expensive answering service, patients get an agent that can assess urgency, provide basic guidance, and route true emergencies to on-call staff. Read our guide on after-hours medical answering services for a deeper look at this use case.
Post-discharge follow-up calls are critical for reducing readmissions but often fall through the cracks because staff don't have time. Voice agents can make proactive outbound calls to check on patients, review medications, and flag concerns for clinical follow-up.
One platform for every healthcare workflow
One brain across channels
Design your agent once and deploy it everywhere your customers are — chat, phone, email, WhatsApp, and more. The same knowledge base, personality, and workflows power every channel, ensuring a consistent experience.
Built for healthcare workflows that matter most
Intake, scheduling, and reminders
Automate the entire patient intake flow — from initial contact through scheduling, insurance verification, and appointment reminders.
Outbound engagement and follow-up
Proactive outreach for care reminders, post-visit follow-ups, preventive care campaigns, and appointment re-engagement.
Revenue cycle and billing support
Automate payment reminders, balance inquiries, payment plan setup, and insurance claim status updates.
Emotionally aware voice agents for healthcare
Expressive, natural voices
Choose from 10,000+ voices or clone your own. Control tone, cadence, and emotion for every interaction. Our voices are indistinguishable from humans.
Sub-second latency
Industry-leading response times under 1 second. Natural turn-taking and interruption handling make conversations feel real.
Multilingual support
Deploy agents in multiple languages with automatic language detection and seamless switching mid-conversation.
Enterprise-grade security and infrastructure
Enterprise-level data protection
End-to-end encryption, SOC 2 Type II certification, zero retention modes, and regional data residency options to keep your data secure.
Granular team permissions
Role-based access controls, workspace-level isolation, and audit trails to manage your team securely at scale.
Elevated support and custom deployments
Dedicated account management, custom SLAs, priority support queues, and VPC deployment options for enterprise customers.
Get started with healthcare voice agents
Start on the web
Create a clinic or dental agent from templates, upload SOPs, and test simulated patient flows in minutes.
Build via API
Use our APIs and SDKs for EHR, phone, and scheduling integration. Deploy custom workflows with webhooks.