AI Support Agents for Customer Service
Build enterprise-ready AI agents with support for SOPs, authentication, system actions, and contextual escalation. We deliver human-like support — cutting response time, costs, and raising satisfaction from day one.
Trusted by leading organizations
Introducing SIMBA Agents for Support
AI agents that cut volume and improve CSAT
Deflect high-volume interactions
Automate order tracking, billing inquiries, password resets, and FAQs. Free your team to focus on complex, high-value interactions.
Faster time to resolution
Sub-second voice responses and instant chat replies. Agents resolve issues in minutes, not hours, with full context from your systems.
Lower cost per resolution
Reduce your cost per resolution by up to 80% while maintaining or improving customer satisfaction scores.
Built for every customer service use case
Hours of conversations every month
The simplest enterprise-ready AI support platform
One brain across channels
Design your agent once and deploy it everywhere your customers are — chat, phone, email, WhatsApp, and more. The same knowledge base, personality, and workflows power every channel, ensuring a consistent experience.
Features that drive reliable customer service
SOP-driven agents
Upload your standard operating procedures and let agents follow them exactly. Consistent, compliant responses every time.
Behavioral and safety guardrails
Define what agents can and cannot say or do. Set safety rules, escalation triggers, and compliance boundaries.
Deterministic workflows
For high-risk tasks like refunds, cancellations, or data changes, define exact step-by-step workflows agents must follow.
Expressive, human-like speech
Agents speak with natural emotion, tone, and cadence. Control how your brand sounds across every interaction.
Sub-second responsiveness
Industry-leading latency under 1 second. Natural turn-taking and interruption handling for real conversations.
Multilingual support
Serve customers in 70+ languages with automatic detection and seamless mid-conversation language switching.
Emotionally aware voice agents for support
Expressive, natural voices
Choose from 10,000+ voices or clone your own. Control tone, cadence, and emotion for every interaction. Our voices are indistinguishable from humans.
Sub-second latency
Industry-leading response times under 1 second. Natural turn-taking and interruption handling make conversations feel real.
Multilingual support
Deploy agents in 70+ languages with automatic language detection and seamless switching mid-conversation.
Enterprise-grade security and infrastructure
Enterprise-level data protection
End-to-end encryption, SOC 2 Type II certification, zero retention modes, and regional data residency options to keep your data secure.
Granular team permissions
Role-based access controls, workspace-level isolation, and audit trails to manage your team securely at scale.
Elevated support and custom deployments
Dedicated account management, custom SLAs, priority support queues, and VPC deployment options for enterprise customers.
Create your first support agent
Create an agent on the web
Set up your first AI agent in just a few minutes using our web platform. Upload your SOPs, knowledge base, and configure workflows — no coding required.
Build via API
Build, launch, and scale agents using our powerful APIs and SDKs. Available in JavaScript, Python, Swift, and more.