Telephony

SIMBA + Plivo

Programmable voice and SMS at global scale.

Plivo offers programmable voice and SMS with SIP trunking. Pair with SIMBA by routing Plivo inbound calls to the SIMBA webhook; outbound campaigns originate on Plivo and hand off to agents. Stored credentials enable in-conversation SMS tool calls.

What agents can do

Voice and SMS via Plivo
Global number inventory
SIP trunking

Common workflows

SMS-to-voice escalation

Start an interaction over Plivo SMS, escalate to a live voice agent when needed.

Setup

1
Grab your Auth ID and Auth Token from the Plivo console.
2
Add Plivo to the SIMBA dashboard (use "AuthID:AuthToken" as the credential).
3
Point Plivo's voice app answer URL at SIMBA.

Frequently asked questions

Does SIMBA return Plivo XML?

Yes. SIMBA returns a compatible XML response that bridges the caller to the agent's media stream.

Connect Plivo in the dashboard

Bring your own credentials. SIMBA stores them server-side and your agents call Plivo during conversations.

Open dashboard Talk to sales

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