SIMBASIMBA Voice Agents
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Telephony

SIMBA + Ozonetel

CloudAgent telephony with AI voice bot integration.

Ozonetel API docs

Ozonetel CloudAgent customers can drop SIMBA in as a voice-bot step, keeping their carrier and CRM stack while adding AI agents to handle high-volume inbound or outbound work.

What agents can do

  • Voice-bot step in CloudAgent
  • Call transfer to human agents
  • CRM writeback

Common workflows

BPO deflection

Use SIMBA to handle Tier-1 calls inside Ozonetel's routing; transfer qualified tickets to human agents.

Setup

  1. 1
    Enable API access in Ozonetel CloudAgent.
  2. 2
    Add the integration in SIMBA.
  3. 3
    Wire the voice-bot step in your Ozonetel flow.

Frequently asked questions

Can I keep my Ozonetel IVR?

Yes. Route specific prompts to SIMBA; keep the rest on your existing IVR.

Connect Ozonetel in the dashboard

Bring your own credentials. SIMBA stores them server-side and your agents call Ozonetel during conversations.

Open dashboardTalk to sales

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