Telephony

SIMBA + Genesys

Enterprise contact center with AI voice agents at the front line.

Integrate SIMBA as a voice assistant within Genesys Cloud contact flows. SIMBA handles first-touch conversations, updates CRM records, and routes complex cases to human agents with full conversation context.

What agents can do

Voice-bot contact flow step
Journey data passed to human agents
External contact writeback

Common workflows

Tier-1 AI deflection

Use SIMBA for billing, status, and FAQ — route everything else to Genesys queues.

Setup

1
Create an OAuth client in Genesys Cloud.
2
Add the Genesys integration in SIMBA with the token.
3
Invoke SIMBA as a call action in your Architect flow.

Frequently asked questions

Does SIMBA support PureConnect?

Genesys Cloud is the supported target. Reach out for legacy PureConnect integrations.

Connect Genesys in the dashboard

Bring your own credentials. SIMBA stores them server-side and your agents call Genesys during conversations.

Open dashboard Talk to sales

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