All integrations
Telephony
SIMBA + Amazon Connect
Cloud contact center from AWS with SIMBA as an AI agent layer.
Amazon Connect API docsPlug SIMBA into Amazon Connect as a voice-bot step in your contact flow. SIMBA handles the conversation and returns structured outcomes (intent, collected data, next-best-action) that Amazon Connect uses to route, queue, or transfer to a human agent.
What agents can do
- Voice-bot contact flow step
- Structured handoff to human queues
- CloudWatch logging
Common workflows
Front-of-queue AI triage
AI answers every call, handles what it can, transfers the rest to human queues with context.
Setup
- 1Create an AWS IAM role with Amazon Connect access.
- 2Add the Amazon Connect integration with the role credentials.
- 3In your contact flow, invoke SIMBA as a Lambda-backed voice-bot step.
Frequently asked questions
Does SIMBA run inside my AWS VPC?
On Enterprise plans, yes — with regional data residency.
Connect Amazon Connect in the dashboard
Bring your own credentials. SIMBA stores them server-side and your agents call Amazon Connect during conversations.