Conversational AI & LLMs
How large language models power voice agents — prompting, function calling, memory, evaluations, and orchestration.
22 articles
How to Handle Personally Identifiable Information in Voice Agents
How to Handle Personally Identifiable Information in Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Designing Voice Agents That Ask Better Questions
Designing Voice Agents That Ask Better Questions. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Open-Source vs Closed-Source LLMs for Voice Agents
Open-Source vs Closed-Source LLMs for Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How LLMs Decide What to Say Next in a Voice Conversation
How LLMs Decide What to Say Next in a Voice Conversation. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Red-Teaming Your Voice Agent
Red-Teaming Your Voice Agent. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Building a Conversation Memory Layer for Voice Agents
Building a Conversation Memory Layer for Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Why Context Windows Matter Less Than You Think for Voice
Why Context Windows Matter Less Than You Think for Voice. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to A/B Test Voice Agent Prompts
How to A/B Test Voice Agent Prompts. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Streaming LLM Outputs to Voice: The Engineering
Streaming LLM Outputs to Voice: The Engineering. A practical, vendor-neutral guide for teams building or buying voice AI agents.
The Role of Embeddings in Voice Agent Knowledge
The Role of Embeddings in Voice Agent Knowledge. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Stop a Voice Agent from Hallucinating
How to Stop a Voice Agent from Hallucinating. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Multi-Agent Architectures for Customer Service
Multi-Agent Architectures for Customer Service. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Designing System Prompts for Multi-Turn Voice Conversations
Designing System Prompts for Multi-Turn Voice Conversations. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Tool Use vs Function Calling: What's the Difference?
Tool Use vs Function Calling: What's the Difference?. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Why Smaller LLMs Often Win for Voice Agents
Why Smaller LLMs Often Win for Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Guardrails for Voice Agents: A Pragmatic Take
Guardrails for Voice Agents: A Pragmatic Take. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Retrieval-Augmented Generation for Voice Agents
Retrieval-Augmented Generation for Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
LLM Evaluation for Conversational Agents
LLM Evaluation for Conversational Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How to Give a Voice Agent Long-Term Memory
How to Give a Voice Agent Long-Term Memory. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Prompt Engineering for Voice (vs Text) Agents
Prompt Engineering for Voice (vs Text) Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Function Calling for Voice Agents: A Practical Guide
Function Calling for Voice Agents: A Practical Guide. A practical, vendor-neutral guide for teams building or buying voice AI agents.
How Large Language Models Power Voice Agents
How Large Language Models Power Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.