How to Tag and Categorize AI Conversations
How to Tag and Categorize AI Conversations. A practical, vendor-neutral guide for teams building or buying voice AI agents.
This article is being written.
We're publishing every couple of days through 2026. In the meantime, browse other articles in Customer Support Automation.

Rohan Pavuluri builds SIMBA Voice Agents at Speechify. Previously, he founded and led Upsolve, the largest nonprofit in the United States serving low-income Americans through technology. He writes about real-world voice-agent deployments — customer support, outbound sales, AI receptionists — and the practical product, design, and operational lessons that actually move the needle.
Related reading
Cutting Average Handle Time with Voice Agents
Cutting Average Handle Time with Voice Agents. A practical, vendor-neutral guide for teams building or buying voice AI agents.
Why First-Contact Resolution Is the North Star for AI Support
Why First-Contact Resolution Is the North Star for AI Support. A practical, vendor-neutral guide for teams building or buying voice AI agents.
CSAT for AI Agents: Benchmarks and Frameworks
CSAT for AI Agents: Benchmarks and Frameworks. A practical, vendor-neutral guide for teams building or buying voice AI agents.