SIMBASIMBA Voice Agents
All integrations
Payment

SIMBA + Stripe

Charge customers, send payment links, and manage subscriptions.

Stripe API docs

Connect Stripe with a restricted API key and SIMBA agents can take payments over the phone: create payment links, charge saved cards, initiate refunds, and update subscriptions. Sensitive card entry is handled via Stripe-hosted flows so you stay outside PCI scope.

What agents can do

  • Create Payment Links and Checkout Sessions
  • Charge saved cards (with customer consent)
  • Issue refunds
  • Update subscriptions and upgrade/downgrade plans

Common workflows

Collections payments

Agent negotiates a payment plan, creates a Stripe Payment Link, and texts it to the caller — all on the call.

Subscription upgrades

Agent upgrades a customer's plan after consent, creating the price change in Stripe immediately.

Setup

  1. 1
    In Stripe Dashboard, create a restricted API key with the scopes you need (PaymentIntents write, Checkout write, etc.).
  2. 2
    Add the Stripe integration in SIMBA.
  3. 3
    Wire the stripe_createPaymentLink and stripe_refund tools to your agent.

Example: stripe_createPaymentLink tool

POST https://api.stripe.com/v1/payment_links
Authorization: Bearer {{stripe_secret_key}}
Content-Type: application/x-www-form-urlencoded

line_items[0][price]={{price_id}}&line_items[0][quantity]=1

Frequently asked questions

Is this PCI-compliant?

Yes. SIMBA does not collect card numbers over voice. Payments flow through Stripe-hosted Payment Links or Checkout, keeping your environment out of PCI scope.

Can agents issue refunds?

Yes, if your stored key has the refunds:write scope. You can also gate refunds behind human approval.

Connect Stripe in the dashboard

Bring your own credentials. SIMBA stores them server-side and your agents call Stripe during conversations.

Open dashboardTalk to sales