Retail

SIMBA + Shopify

Order lookup, returns, and product queries from your Shopify store.

Connect Shopify with an Admin API access token. SIMBA agents can look up orders by number or email, initiate returns, check product availability, and update customer addresses.

What agents can do

Look up orders, customers, and products
Start returns and refunds
Update addresses and shipping
Check inventory in real time

Common workflows

Post-purchase support

"Where's my order?" is resolved in seconds — agent looks up the order and reads out status and tracking.

Returns and exchanges

Agent verifies eligibility, initiates the return, and texts the caller a prepaid label.

Setup

1
In Shopify Admin → Apps → Develop apps, create a custom app with Admin API access.
2
Grant read_orders, write_orders, read_products, write_returns.
3
Copy the Admin API access token.
4
Add the Shopify integration in SIMBA.

Frequently asked questions

Does this work with Shopify Plus?

Yes — the Admin API works identically across Shopify and Shopify Plus.

Can agents discount or comp orders?

Yes. You control which pricing/discount tools the agent can invoke.

Connect Shopify in the dashboard

Bring your own credentials. SIMBA stores them server-side and your agents call Shopify during conversations.

Open dashboard Talk to sales