Customer Support

SIMBA + ServiceNow

File and update ServiceNow incidents and requests from voice.

SIMBA agents create ServiceNow incidents, service requests, and updates via the Table API. Ideal for internal IT help desks and enterprise support where ServiceNow is the system of record.

What agents can do

Create Incidents and Requests
Update and search any table
Attach call transcripts

Common workflows

IT help desk deflection

Common requests (password, VPN, access) resolved by SIMBA; escalations create ServiceNow incidents.

Setup

1
Create a ServiceNow user with Table API access.
2
Add the integration in SIMBA with user:password.
3
Wire incident_create to your agent.

Frequently asked questions

Can agents query the CMDB?

Yes — agents can look up configuration items to diagnose issues before escalating.

Connect ServiceNow in the dashboard

Bring your own credentials. SIMBA stores them server-side and your agents call ServiceNow during conversations.

Open dashboard Talk to sales

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